Shipping policy

Shipping and payment

Orders are handled by Antique City s.r.o., company identification number (IČO) 23404850. Contact and dispatch address: Arbesovo náměstí 314/10, 150 00 Praha 5, Czech Republic. Email: antique-city@antique-city.com, telephone +420 777 655 469.

Delivery charges

  • Prague: free local delivery for addresses and orders for which this option is available at checkout. The area is defined by Prague postal codes 100 00 to 249 99; it does not automatically include the Praha-východ and Praha-západ districts.
  • Standard delivery within the Czech Republic outside this area: CZK 420 per order.
  • International delivery: available countries and the final delivery charge are displayed at checkout before you submit your order.

For Prague, select Local delivery in the standard checkout. This option may not appear when using certain accelerated payment buttons; if this happens, return to the standard checkout process. Local delivery requires a complete delivery address, a telephone number and availability of the entire order at our Prague location. You will always see the final delivery summary before paying. If the expected option is missing, contact us before placing your order.

Delivery times and methods

The delivery time stated for the product or individually agreed before the contract is concluded applies. Unless otherwise agreed, we will deliver the goods without undue delay and no later than 30 days after the contract is concluded. We will arrange the specific handover details for local delivery with you. An indication that an item is in stock does not by itself mean same-day delivery.

For large or fragile items, we recommend agreeing on the handover arrangements and any carrying upstairs before ordering. Carrying upstairs, assembly or other special services are not automatically included in standard delivery. We do not charge any additional fee without prior express agreement.

Payment

You can pay using the payment methods displayed at checkout, particularly payment cards through Shopify Payments and PayPal. The availability of a specific method depends on the country, currency and device. We do not offer cash on delivery or manual bank transfer unless expressly shown at checkout.

Receipt and possible damage

When receiving your order, we recommend checking the packaging and documenting any damage. Please report damage to us as soon as possible so that we can help. Failure to check the goods upon receipt or the absence of a carrier's damage report does not deprive you of your statutory rights relating to defects.

Returns and complaints about defects are governed by our returns and complaints policy.